April 10, 2018 NSME Akron/Canton Workshop Presentation

Delivering the Black Tie Customer Experience by  Bob Pacanovsky of The Black Tie Experience 

How much attention are your employees paying to ALL your customers and prospects? Do your associates go above and beyond to make your customers FEEL differently about you?

Great customer service is on the decline, and businesses all over America are suffering. In a digital age, where anyone can share a bad experience and get it seen by millions, having a solid strategy to deliver consistent customer care and hospitality is a must.

What is your Customer Service Strategy? If done correctly, this strategy will develop to turn your customers into both brand ambassadors, and loyal, raving fans for you! Which means increased revenue and better brand awareness.

Discover how improving your company’s “Hospitality” leads to a Customer Experience that creates Loyal, Raving Fans!

Learning Objectives:

This program will help you craft a dynamic customer experience through the following four steps:

• Developing a Culture (Atmosphere) of Welcome for customers and guests
• Creating “The Way” of treating your customers (with the acronym LASTS)
• Developing your  “Impact Points” that are already in your company
• Transforming your customers from satisfied to loyal and raving through hospitality

Bob Pacanovsky Bio

An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob, and his team had one opportunity to create both a wow experience and a lasting impression on his customers and clients. He has turned that expertise into a series of keynote speeches and training he calls the “Black Tie Experience.”

Through his work, Bob spent years observing people – how they act, behave, serve and lead. He is a seasoned service expert and combines that experience with business acumen to teach companies and leaders how to focus on engagement, retention, and loyalty – three tenets of the Black Tie Experience. 

Bob launched a new company in January 2015, after selling his catering and event company that he founded in 2000. He has now turned his attention to delivering the Black Tie Experience to companies and associations of all sizes!

Bob has achieved Professional Member status of the National Speakers Association.  He has spoken throughout the United States to numerous companies, colleges and organizations, including the national American Bus Association Conference, the National Catersource/Event Solutions Conference in Las Vegas, the Ohio Society of Association Executives, The Ohio Society of CPA Conferences, MidAmerica Restaurant Expo, and many, many more.

Bob is a graduate of The University of Akron with a Bachelor’s Degree in Finance.  He was chosen as a Distinguished Sales & Marketing Executive from the prestigious National Sales & Marketing Executives International. He is a Leadership Akron-Class 23 graduate and serves on the boards of OPEN M, Goodwill Industries, the Greater Akron Chamber-Small Business Council, and the NSA (National Speakers Association) - Pittsburgh Chapter.

He serves as a speaker and facilitator for the following organizations- Leadership Akron, The Corporate University at Kent State Stark, Heart to Heart Communications and ElderCare Professionals of Ohio.

www.BobPacanovsky.com