"Stages of Team Development" by Toby Hoy, Director of National Operations, Residential Bancrop 

Yes, Virginia, this does apply to you!  Whether a project team at a Fortune 500, a volunteer organization, or a family unit, every team must progress through these states to reach a high-performing level.

1. Develop the ability to recognize the state of development associated with a team

2. Understand the characteristics of each of the four stages of team development

3. Understand the concepts of productivity and morale and how they relate to the four stages of team development

Bio below.

COVID-19 Guidelines for NSME Akron/Canton Meetings from the North Canton Embassy Suites

Our number one objective as a member or prospective member is helping you feel safe at our meetings.

As all of you know there continue to be debates, opinions, and variations of what is appropriate in-person meetings of small groups under 50 people.  Therefore, our NSME meetings at Embassy Suites will allow for options in some areas of our combined safety precaution procedures. Many of the precautions participants will not have an option but a few of the precautions will remain as an individual decision to each participant.

For July and August, we will meet for lunch at the Embassy Suites in North Canton. Here are our recommendations, followed by theirs:

  • You must register and pay online. No payments or walk-ins are permitted on the day of the event.
  • There will be no name tags. We recommend you wear your badge if you have one.
  • We recommend you wear a mask (except when you are at your seat). If you need a mask, but do not have one, the hotel will provide you with one.

 The Hotel’s COVID-19 procedures: 

  • Our employees are required to wear masks and have their temperature taken at work.  We encourage guests to wear their masks.  We will provide disposable masks upon request.

 ·         Tables are a minimum of 6 feet apart, and 6 people per table that typically can seat 12 people.  The room seats usually 90 people; however, we will only allow a maximum of 45.

 ·         All hard surfaces are wiped down frequently per our Hilton clean stay policy.  Hilton has partnered with Lysol, and we wipe and disinfect all hard surfaces with Lysol.  All of our linens are washed and bleached after each use.

 ·         The food will be individually plated, served with a lid that has a seal on it so that people know after it leaves the kitchen; they are the only one who has removed the cover.  Silverware is sterilized, wrapped in a napkin that has been cleaned with bleach, and sealed with a sticker that will let the guest know that nobody else has touched it.  There will be no salt and pepper shakers on the tables. Instead, individual packets will be provided.  Single-use plastic cups are used for beverages, and no drinks will be placed on the tables.  There will be a designated beverage station with disposable sleeves for the spigots and hand sanitizer at the beverage station.


·         Hand sanitizers are not at the individual tables; however, we have touchless hand sanitizers at all the entryways and elevators.  Front entry doors are also touchless.


BIO: Toby Hoy, Ph.D., MBA, MTax, MSRE


Toby is a highly skilled and credentialed professionals with wide-ranging experience in multiple fields.  Including real estate and finance with significant origination, operations, risk assessment, investment analysis, property management, and collateral valuation experience.  Also, education and training, with experience instructional design, training delivery, and skill assessments.

Toby has prepared expert witness testimony regarding predatory lending theory and practice for the Cleveland, Ohio City Council, The Ohio Senate, and House, as well as The United States House of Representatives Financial Services Committee, The United States Senate Banking Committee, The United States Senate Subcommittee on Housing and Transportation, and before the Board of Governors of The Federal Reserve System.

Toby is currently the Director of National Operations at Residential Bancorp. Prior to entering the mortgage industry, Toby worked in the field of residential real estate management as the Managing Partner of Carlton Property Management.

Toby is an Ohio Real Estate Professor and Adjunct Faculty Member at both Stark State College and Ashland University, specializing in Real Estate, Law, Finance, Appraisal, and Economics.   He has also instructed for the State and National Associations of REALTORS®, the State and National Associations of Mortgage Bankers, and the State and National Associations of Mortgage Brokers, where he was a Master Certified National Instructor.  He also is a Senior Instructor and Pre-License Education Department Chair for Tuxedo Training School of Real Estate.  In both 2014 and 2020, Toby was recognized by the Stark County Association of REALTORS® as the Instructor of the Year and selected for the 2016 class of Achievements in Excellence award recipients from the National Association of Sales & Marketing Executives.


Toby holds a DE Underwriting certification from HUD, and both LAPP/LSAR underwriting certifications from the VA.  In addition, he is a registered Home Counselor with Fannie Mae, assists both the Stark Metropolitan Housing Authority and the East Alliance Community Development Corporation as a Homeownership Counselor, and he has attended numerous educational programs sponsored by HUD, VA, FNMA, SMHA, OAR, REBAC, NAMB, OAMB, RENI and others.


Toby received a Ph.D. in Business Administration from the University of Phoenix, a MS in Real Estate from Johns Hopkins University, a MA in Business Administration, a MA in Taxation, and a BS in Business Management from the Louisiana State University, and an AA in Accounting from Stark State College. In addition, Toby holds Executive Certificates from both the Sloan School of Management at the Massachusetts Institute of Technology and the Mendoza College of Business at the University of Notre Dame, received his Lean Six Sigma Green Belt certification from California State Polytechnic University, Pomona, and is a graduate of the prestigious Stonier National School of Banking at the University of Pennsylvania.

Understand the concepts of productivity and morale and how they relate to the four stages of team development

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