NSME Dinner - April 14, 2026

"Building a Winning Client Experience (CX) Strategy for Your Business" by Judy Bodenhamer, Managing Director & Founder of the Client Experience Group™ (CEG)

Delivering an exceptional client experience (CX) isn’t just a nice-to-have—it’s the secret to creating loyal clients,
driving profitable growth, and getting your team fired up.

Judy Bodenhamer, Founder and Managing Director at the Client Experience Group™, will break down CX and show
you how to kickstart a program tailored to your business. You’ll discover how a solid CX strategy not only strengthens
client relationships but also gets your employees—especially your newer team members—excited and connected to
your mission.

Judy will shine a spotlight on several real-world CX tips, trends, and metrics during this interactive conversation. You’ll
walk away with the spark you need to start conversations that will ignite your team to explore or refine a CX strategy
that works for your business. Whether you want to drive deeper client relationships or inspire your team to level up
their CX game, this session will provide you with insights to make it happen.

Meet Judy Bodenhamer

Judy is an entrepreneur, business executive, coach, and mentor. As Managing Director & Founder of the Client Experience Group™ (CEG), a women-owned consulting firm, she coaches, counsels, and advises businesses and individuals on strategies to achieve accelerated levels of growth. The CEG team focuses on inspiring clients to achieve breakthrough results through their Leadership Development, Executive Coaching, Business Development Training and Coaching, Client Experience (CX) Strategies, Marketing & Branding Services, and Team Building and Culture Training.

Her business leadership experience spans over 25 years, of which Judy spent half of her career at Fortune 50 organizations, where her last assignment was Vice President, leading a ~$200-million-dollar division, with well over 100 employees.

In keeping with her commitment to life-long learning and the future growth of our business community, Judy is adjunct faculty at The University of Akron, a guest speaker at Baldwin Wallace University, and a member of Leadership Medina County. Judy is also an active committee member of the Association for Accounting Marketing.

She serves as the Vice Chair of the Board of Directors for Judson Senior Living, a $40 million nonprofit organization, and also volunteers her time and talents at a variety of nonprofit organizations throughout our community.