October 9, 2018 NSME Akron/Canton Dinner Presentation

 The Importance of Client Retention by Patrick Weimer, BS, MS is a Principle of Tenacity® Inc.  

• The Financial Impact on Profitability
• Understanding Business Half-Life
• Retention as an Indicator of Health
• Why Are your Customers Leaving
• Customer Service/Customer Retention
• The 3 Principles
• Value Perception
• Are you Aligned
• Strategy and Control
• Right Clients/Right Terms^® 
• Lessons Learned
•    Value Creation
• Balancing Relationships, Expectations, Technical Delivery

Bio:

Patrick Weimer, BS, MS is a Principle of Tenacity® Inc. He has over 29 years of experience

working within the healthcare industry. Pat’s experience bridges both healthcare and

client retention with his partnership in Tenacity.

He has produced proven results and has affected the bottom line by retaining revenue

corporations worked so hard to acquire. Pat’s years of experience in coaching, training,

and national leadership of account managers is evident in his implementation of the

Clients for Life® Client Retention Process. He partners with corporations, as well as

speaks on such topics as: “The Importance of Client Retention”, “Creating and

Understanding Client Expectations” and “Fostering Continued Value for Your Clients”.